سياسه الاستبدال والاسترجاع

Return and Exchange Policy – We at Vahimah always strive for your satisfaction, and we are keen to provide high-quality products. We would like to inform you of our approved return and exchange policy: Exchange or return is available within the first 7 days from the date of receiving the shipment, in the following cases: presence of a defect in the product due to our mistake, difference in the advertised specifications, error in the contents of the shipment. Note: A slight color difference between the pictures and reality is not considered an acceptable reason for exchange or return, due to differences in color shades between cameras and screens. Costs: If the reason is on our part (as in the cases mentioned above), we bear the full costs of return or exchange. If the reason is that the product does not suit you or you wish to return it without any fault or defect on our part, we welcome that on the condition that: the bag is 100% intact without any damage or signs of use, and the full return costs are on the customer. We reserve the right to accept or reject the return or exchange depending on the case. Refund period: If the return request is approved, the amount will be refunded to the same card or payment method used at purchase. The refund process takes from 7 to 15 working days depending on the procedures followed by banks and payment companies. We kindly ask you to follow up on your account statement after the specified period, and if you have any inquiries, you can contact us. We apologize for not accepting returns or compensation if there is proven misuse of the product or damage caused by the customer. Cancellation and Refund Policy: Canceled orders paid via Tamara: If the order is canceled by the customer using the “Tamara” service, Vahimah is not responsible for collecting or refunding any amounts from Tamara. The order is only canceled on our side, and the customer must contact Tamara directly to complete the refund procedures. Order cancellation after shipment: Sorry, the order cannot be canceled or refunded once it has been shipped. Order cancellation before shipment: If a cancellation request is made before shipment and we approve the cancellation, the amount will be refunded to the customer via the same payment method, and the refund will be processed through Salla platform within the specified refund period (7-15 working days).